About this role
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. MAIN RESPONSIBILITIES ● Responsible to Assistant Restaurant Manager / Restaurant Manager ● Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. ● A courteous, professional and efficient service is provided at all times. ● All duties and tasks are performed as per the tasks required at the outlet. ● Be knowledgeable of all services and products offered by the hotel. ● Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. ● Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. ● Monitor operating supplies, equipment and reduce spoilage and wastage successfully. ● Ensure that the place of work and surrounding area is kept clean and organized at all times. ● Successfully perform opening and closing procedures established for the assigned outlet ● Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. ● Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. ● Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. ● Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. ● Maintain a good rapport and work relation with staff in the assigned department and within the hotel. ● Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.