About this role
Assistant Front Office Manager is a managerial position and requires experience in the field, to assist Front Desk Manager in administering front desk functions and supervising staff on a daily basis. APPLICANT IS REQUIRED TO BE ARMENIAN CITIZEN, WITH EXCELLENT KNOWLEDGE OF ARMENIAN, ENGLISH AND RUSSIAN ● Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. ● Develops specific goals and plans to prioritize, organize, and accomplish your work. ● Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. ● Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. ● Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. ● Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. ● Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. ● Encourages and building mutual trust, respect, and cooperation among team members. ● Serving as a role model to demonstrate appropriate behaviors. ● Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. ● Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. ● Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. ● Provides services that are above and beyond for customer satisfaction and retention. ● Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. ● Responds to and handles guest problems and complaints. ● Sets a positive example for guest relations. ● Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. ● Analyzes information and evaluating results to choose the best solution and solve problems. ● Performs all duties at the Front Desk as necessary. ● Runs Front Desk shifts whenever necessary. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.