About this role
- Welcome, facilitate and bid farewell to as many guests as possible. - Top VIPs MUST be welcomed upon arrival, escorted to their rooms and bid farewell upon departure. - Ladies with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time. - Obtain as much information about a guest’s stay to be entered in the guest history. - Welcomes visitors to the hotel, assist with general information, internal promotions and directions. - Handles guest complaints and requests in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure optimal guest satisfaction. - Maintains a record of all complaints and requests, follows up and informs concerned operating departments. - Performs special projects and related duties as assigned. - Performs special projects and related duties as assigned