About this role
Reporting to the Restaurant Manager, the Head Barista is responsible for serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Lead coffee operations and ensure consistent beverage quality. Develop recipes that are standardized, repeatable, and service-proof. Recommend, take orders, prepare, and serve food and beverages to customers. Train and mentor team members on brewing techniques and customer service. Innovate and introduce seasonal or signature coffee creations. Curate a comprehensive coffee, tea, and beverage program. Able to grind, blend, brew, highlight differences between items, and answer customer queries about the menu politely and efficiently. Connect with customers to build a loyal customer base. Monitor inventory and ensure efficient waste management. Perform cashiering duties and manage outlet opening and closing procedures. Perform routine cleaning and maintain a clean, organized environment in accordance with health and safety regulations. Adhere to food and beverage safety and hygiene policies and procedures. Deliver flawless service to the highest standards, as required by the department and the hotel. Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. Attend the daily Food & Beverage Meeting in the absence of the Restaurant Manager. Other ad-hoc duties.