About this role
Are you passionate about pets, people, and delivering exceptional customer service? 2nd Street Animal Hospital is seeking a compassionate, organized, and customer-focused Customer Service Representative (CSR)/Veterinary Receptionist to join our growing team in Philadelphia's vibrant Northern Liberties neighborhood. As the first and last person our clients interact with, you'll play a key role in creating an exceptional client experience while supporting our veterinarians and technicians in a collaborative, fast-paced veterinary hospital. If you enjoy building relationships, thrive in a team environment, and love helping pets and the people who love them, we'd love to meet you! Why Join 2nd Street Animal Hospital? 2nd Street Animal Hospital is an AAHA-accredited, Fear Free Certified®, eco-friendly veterinary hospital providing exceptional care for dogs, cats, birds, exotic pets, and small mammals. Our state-of-the-art facility offers advanced surgery, comprehensive diagnostics, preventive care, dentistry, and specialized medicine, allowing our team to practice high-quality veterinary medicine every day. As part of Innovetive Petcare , you'll enjoy the close-knit culture of a locally trusted hospital backed by the resources, professional development, and career opportunities of a growing national veterinary network. As a Veterinary Customer Service Representative, you will: Create a welcoming, compassionate experience for every client and patient. Answer multi-line phones, emails, and client inquiries professionally and efficiently. Schedule wellness, sick, surgical, specialty, and referral appointments. Check patients in and out while maintaining accurate electronic medical records. Review medical records to communicate doctor-approved treatment plans, estimates, discharge instructions, and follow-up recommendations. Process payments and maintain accurate financial documentation. Coordinate communication between clients, veterinarians, specialists, and referring hospitals. Recognize when medical questions require assistance from the veterinary team. Maintain organized medical records and document all client interactions accurately. Support daily hospital operations through administrative and front desk responsibilities. Help create a positive, collaborative workplace culture centered on outstanding patient care and client service.