About this role
We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Hindi and English to join our dynamic team. In this role, you will manage omni-channel customer interactions including calls, emails, and chats to resolve inquiries, process returns, and accurately maintain customer records within our CRM system. The ideal candidate possesses exceptional communication skills, a professional demeanor, and a sharp attention to detail when handling large volumes of information. Join us to be the voice of our brand and help continuously elevate our customer experience! • Handle multiple live chat conversations simultaneously with customers. • Respond to customer inquiries in a timely, accurate, and professional manner. • Maintain a courteous and professional tone during all customer interactions to ensure high-quality service and customer satisfaction. • Resolve customer issues efficiently and escalate complex cases to higher-level support when required. • Document customer interactions and update customer records accurately in the CRM. • Follow up on unresolved cases to ensure proper and satisfactory resolution. • Collaborate with team members and cross-functional departments to deliver consistent and high-quality customer support. • Exceed customer expectations by providing accurate information and an excellent service experience.