About this role
The Associate Director, Commercial Accounts is responsible for driving new business growth and expanding existing relationships across a defined portfolio of small to medium size retail accounts. This role delivers revenue and order intake objectives through disciplined execution of Glory’s sales methodology and a strong consultative selling approach. As a key contributor to Glory’s growth strategy, this role leads new logo acquisition and account development across retail verticals including grocery, quick serve restaurant, convenience stores, casinos and other cash-handling environments. The Associate Director owns full lifecycle pipeline management—from opportunity creation through close—while building long-term customer value. MAIN RESPONSIBILITIES - Proactively generate and qualify new business opportunities through outbound prospecting and strategic account engagement - Achieve assigned sales targets through effective pipeline management - Manage full sales lifecycle from lead generation to close - Maintain accurate CRM documentation and forecasting - Develop and execute territory and account plans - Build and sustain customer relationships - Partner cross-functionally to deliver solutions - Resolve customer issues quickly and professionally PERFORMANCE EXPECTATIONS - Achieve or exceed sales targets - Maintain strong pipeline aligned to quota expectations - Consistently create and convert new opportunities - Deliver accurate forecasting via CRM discipline