About this role
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably. You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs). Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required. What you’ll do (day to day) Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue. Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix). Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions. Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications. Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components). Carry out preventative maintenance to reduce downtime and improve reliability. Provide clear customer updates and set expectations during service activity. Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality. Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support. Service levels & priority work (SLAs) You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly. Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.