About this role
The Director, Commercial Accounts – Retail Markets is responsible for driving new business growth and expanding existing relationships across a defined portfolio of mid-tier retail accounts. This role delivers revenue and order intake objectives through disciplined execution of Glory’s sales methodology and a strong consultative selling approach. As a key contributor to Glory’s growth strategy, this role leads new logo acquisition and account development across retail verticals including grocery, department store, QSR, convenience, and other cash-handling environments. The Director owns full lifecycle pipeline management—from opportunity creation through close—while building long-term customer value. The ideal candidate will reside in the Chicago Metro area. We will consider candidates that live in IL, IN, OH, MI, or WI, as long as they live within 60 Minutes of a major airport · Heavy outbound calls to prospects and customers to drive bigger deals and more new opportunities. MAIN RESPONSIBILITIES - Proactively generate and qualify new business opportunities through outbound prospecting and strategic account engagement - Achieve assigned sales (order intake) and revenue targets through effective pipeline management and strong closing skills - Manage full sales lifecycle from lead generation to close - Maintain accurate CRM documentation and forecasting - Develop and execute territory and account plans - Build and sustain customer relationships - Partner cross-functionally to deliver solutions - Resolve customer issues quickly and professionally - Represent the company at industry events and meetings - Travel within assigned territory for customer meetings PERFORMANCE EXPECTATIONS - Achieve or exceed revenue and order intake targets - Maintain strong pipeline aligned to quota expectations - Consistently create and convert new opportunities - Deliver accurate forecasting via CRM discipline