About this role
We are looking for an outstanding verbal communicator, active listener and natural problem solver to join our team. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future. This is a 3 month contract position from July to September 2026 with opportunity for extension based on business needs. In this role you will be responsible for: · Delivers exceptional customer experience to Embark customers and prospects. · Identifies customer needs and provides best solution or guidance in the best interests of customers. · Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries. · Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences. · Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track. · Looks for ways to enhance or improve overall customer experience. · Organizes customer related information to ensure accuracy, completeness, and confidentiality. · Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects. · Broader accountabilities may be assigned as needed. · Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.