About this role
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena. Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast‑growing destinations. At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all‑day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high‑quality hospitality all week long and across the events calendar. As a Runner, you will play a key role in supporting the smooth delivery of service, ensuring food and beverages are delivered accurately, efficiently, and to the highest standard. Working closely with Waiters, Bartenders, and Kitchen teams, you will help maintain service flow and support an exceptional guest experience. This is a fast-paced, hands-on role where energy, teamwork, and attention to detail are essential. Whether delivering refined restaurant service or supporting high-volume matchday and event operations, you will help ensure every guest receives a seamless and memorable experience. You will be responsible for: Service Support & Guest Experience Support the delivery of a high-quality guest experience by ensuring food and beverages are delivered promptly and accurately. Maintain strong awareness of table numbers, service flow, and guest needs while supporting the wider Front of House team throughout service. Food & Beverage Delivery Deliver food and drinks safely, professionally, and in line with company standards. Communicate effectively with kitchen and service teams to ensure accurate delivery and resolve any issues quickly. Support efficient table clearing and resetting to maintain service pace and guest satisfaction. Operational Excellence Assist with opening and closing duties, ensuring service stations are stocked, organised, and fully prepared. Maintain cleanliness, organisation, and presentation standards throughout service while adapting confidently to busy periods, including matchdays and major events. Teamwork & Communication Work closely with Waiters, Bartenders, Hosts, and Kitchen teams to ensure smooth coordination between Front of House and Back of House. Support colleagues wherever required to maintain service standards and operational efficiency. Standards & Compliance Follow all health & safety, food safety, and company procedures at all times. Maintain high standards of personal presentation, professionalism, and attention to detail while representing the brand positively.