About this role
The Technical Supervisor will support the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will also maintain a small caseload of mixed disease cases whilst providing supervision, technical support and training to their team. Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases. Provide supervision and technical support to their team, enabling individuals to continue to progress in role. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery. Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible. Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Standards & Regulations. #INDUKI