About this role
Shape the Recovery of High-Value and Complex Property Claims Are you an experienced Building Surveyor with a passion for solving complex challenges, managing major projects, and delivering exceptional customer outcomes? At Davies, we're looking for a Senior MCL Surveyor to join our specialist Major & Complex Loss team. This is an exciting opportunity to work on some of the most significant domestic and commercial property claims in the UK, supporting High Net Worth and Major Loss customers through every stage of the reinstatement journey. You'll combine your technical expertise, project management skills and customer-focused approach to assess damage, develop solutions, manage reinstatement works, and help policyholders rebuild with confidence. If you thrive in a fast-paced environment, enjoy autonomy, and want to make a real difference when customers need support most, we'd love to hear from you. What You'll Be Doing As a Senior MCL Surveyor, you'll take ownership of a portfolio of complex claims from initial assessment through to successful resolution. Based in the Scotland / Newcastle area Key Responsibilities Conduct site inspections of damaged residential and commercial properties across the UK. Assess building damage and provide expert technical advice on insurance-related matters. Project manage complex reinstatement works, ensuring quality, cost control and timely delivery. Produce detailed reports, specifications, tender documents and contract administration documentation. Manage multiple major loss claims whilst consistently achieving agreed service standards and SLAs. Build trusted relationships with policyholders, insurers, loss adjusters, brokers, contractors and other stakeholders. Deliver outstanding customer service, particularly for High Net Worth clients. Provide regular updates and clear communication throughout the claims process. Ensure compliance with company procedures, client requirements and industry regulations. Identify opportunities to enhance customer outcomes through wider Davies Group services. Support colleagues and contribute to team success during periods of increased claim volumes.