About this role
The Head of Accounts Receivable will lead the global AR function, ensuring effective billing, collections, and cash application within a complex insurance environment. Based in Pune, this role supports multiple entities and currencies while partnering closely with stakeholders in the US, UK, and other geographies. The role is accountable for improving cash flow, reducing DSO, and strengthening credit and dispute management processes. A key focus will be on driving automation, process standardization, and continuous improvement. Acting as the front-facing leader, the individual will manage KPIs and influence stakeholders to adopt best-in-class processes. Prior experience in insurance and global shared services is critical. Own the full AR lifecycle including billing, collections, cash application, credit control, and dispute resolution. Proven experience of AR Customer Billing in Insurance industry and desirable in Legal industry Deliver services across multiple legal entities and currencies. Partner closely with global stakeholders (US, UK, and other geographies) to improve cash performance and reduce DSO. Drive process improvements, automation, and standardization initiatives. Monitor and report AR KPIs (DSO, aging, collection effectiveness, dispute metrics). Ensure adherence to compliance, internal controls, and audit requirements. Act as the front-facing leader for AR, managing stakeholder relationships effectively. Lead, coach, and develop a high-performing AR team. Identify risks in credit and collections processes and implement mitigation strategies