About this role
Planning & Support – Team Manager Field Motor Engineering | Davies | Hybrid Role Lead. Influence. Drive Performance. At Davies, we’re looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning & Support team . This is a fantastic opportunity for a strong leader who thrives in a fast-paced, operational environment and is passionate about delivering excellence in customer and client outcomes. You will be based 2 days per week in our Bolton Office In this role, you will take ownership of team performance, manage escalations, and ensure claims and engineering activity are delivered to the highest standards—while fostering a positive, collaborative culture. What You’ll Be Doing As Team Manager, you’ll sit at the heart of performance, planning, and people leadership: Leadership & Team Development Lead, coach, and motivate a high-performing team Conduct regular 1:1s, reviews, and development planning Create a positive, supportive, and engaging team culture Act as a role model—bringing energy, accountability, and enthusiasm Ensure appropriate team resourcing and holiday coordination Operational Excellence Deliver and maintain KPI and SLA performance targets Oversee route planning and inspection scheduling Ensure all activity aligns with client requirements and service standards Handle complex claims and high-level escalations effectively Drive consistency, quality, and accuracy across all outputs Stakeholder & Client Management Manage escalations from customers, insurers, and repairers Build and maintain strong client relationships Collaborate closely with account management teams Communicate confidently across phone and email channels Performance, Reporting & Improvement Produce and analyse Management Information (MI) and reports Identify trends, risks, and opportunities for improvement Drive process optimisation within a structured, process-led environment Ensure alignment between operational delivery and wider business strategy Change & Governance Support and lead business change initiatives Clearly communicate change, ensuring team understanding and engagement Maintain compliance with Health & Safety and company policies Participate in Business Continuity Planning #INDUKI