About this role
Senior Manager – Major & Complex Loss (MCL) Division: Davies Property Claims Department: MCL Location: Home Based- To Cover South East UK, Home Counties M25 🌟 About the Role As a Senior Manager within our Major & Complex Loss (MCL) team, you’ll be at the forefront of handling some of the most challenging and high‑value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses—including subsidence and escape of oil—you’ll bring expertise, leadership, and exceptional client service to every case. This is a role for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes. You’ll be a trusted representative of Davies, working closely with prestigious clients, brokers, and policyholders while helping shape the future of our MCL offering. 🔧 What You’ll Be Doing Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism Meeting and exceeding the demanding service standards of our MCL clients Driving progress on all cases, ensuring timely, accurate, and high‑quality outcomes Applying and championing company systems, processes, and best practices Tailoring your approach to meet the unique needs of individual clients Producing clear, insightful, and technically robust reports and correspondence Building strong, trusted relationships with clients, brokers, and stakeholders Communicating proactively with all parties to keep cases moving smoothly Working collaboratively within a high‑performing team to deliver exceptional results Supporting business development by strengthening existing relationships and identifying new opportunities Leveraging the wider Davies Group to enhance the policyholder experience Participating in a 1‑in‑3 on‑call rota for out‑of‑hours support for a key client #INDUKI