About this role
The Senior Operations Controller holds fleet-wide oversight of live operations, acting as the supervisory layer between the Operations Controller team and senior management. An expert practitioner across all Operations Controller competencies, the role is responsible for the quality and consistency of operational outputs, leading and mentoring the team, and making confident, well-reasoned decisions across the full scope of the operation. ● Perform all Operations Controller duties to an expert standard, acting as the primary reference point for the team on all operational matters ● Maintain fleet-wide situational awareness across all live operations, overseeing all aircraft movements rather than managing individual aircraft ● Act as the primary focal point in the operations room - the first point of escalation when operational problems arise ● Quality-check operational decisions and outputs across the team, identifying and correcting issues before they escalate (e.g. flight plan routing, airport selection, cost efficiency) ● Oversight of pre and post-flight documentation checks, ensuring compliance standards are maintained consistently across the team ● Ensure Operations Controllers understand and remain compliant with all current procedures and any changes as they are issued ● Receive and action project handoffs from HOGO / Deputy Head, translating these into operational plans for the Operations Controller team ● Manage aircraft sensor configuration - maintaining accurate records of sensor fi ts and uploading updated aircraft profiles to flight planning software following any configuration change ● Present the daily company-wide operational briefing (Monday to Friday), providing a situational overview of the day’s operations and coordinating handovers to other departments ● Support the training and mentoring of Operations Controllers, aiding their development and ensuring the team performs to the required standard ● Lead, motivate and maintain a positive team culture within the Operations Controller team ● Provide on-call support to Operations Controllers during shift lead periods ● Escalate operational issues to the Operations leadership team where situations require management-level intervention