About this role
Focusing on providing excellent client service, the Convex Claims team directly impacts our mission to becoming the market’s favourite insurer. As such we are building increasingly efficient processes, making use of relevant technology. This is a leading-edge, forward-thinking claims adjusting role and will assume responsibility for claims handling activities and claims management relating to Financial Lines claims (D&O, FI, PI and W&I) arising from business written by Convex Group. This role is outcome-driven, and one which combines technical adjusting, account management, commercial and relationship management skills – underpinned by your experience in fast paced, technology enriched environments. You will report directly to the Senior Financial Lines Claims Adjuster responsible for Professional Indemnity Claims and be a key part of the Convex Claims team. Claims management from first notification of loss to final settlement including coverage analysis; investigation; evaluation; reserving and resolution in accordance with established guidelines, service standards and regulations. Actively manage claims to achieve the best indemnity outcomes. Operate in alignment to Convex claims key performance indicators, governance frameworks, Convex claims procedures and processes. Review claims movements and act as an advisor to the business about potential exposures. Manage TPA and Coverholder relationships, in conjunction with the Claims Operations team. Take responsibility for data gathering and sharing industry or event knowledge with relevant colleagues. Contribute to the attraction and retention of business through service excellence. Ensure great loss outcomes and reserve accuracy through direct intervention on large loss events where required, and identification of loss trends which may impact ranking, reserves or risk selection. Build and sustain relationships with insurance underwriters, brokers and clients and work collaboratively together in addition to liaison with actuaries and data teams internally on loss related matters. Contribute to the preparation of local claims reports and claims updates to the Board as required. Be prepared to participate in wider claims strategic initiatives or committees within the organisation. Understand that our purpose enables us to deliver the best claims service experience to clients and meet all regulatory requirements. Be an advocate for client service as a brand differentiator and demonstrate behaviour that aligns to the Convex core values.