About this role
The Inside Sales Representative (ISR) plays a critical role in supporting the sales organization by managing quoting, vendor coordination, renewals, and customer engagement throughout the sales lifecycle. This role partners closely with Account Executives (AEs), vendors, and internal teams to ensure accurate, timely, and customer-focused sales support in a fast-paced technology environment. The ideal candidate is detail-oriented, highly organized, comfortable with technology products and vendors, and motivated to contribute to team success and customer satisfaction. Essential Functions & Responsibilities: Partner with Account Executives to support new business, renewals, and expansion opportunities. Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services. Assist with opportunity management, deal tracking, and sales documentation in CRM systems. Support deal registration, pricing approvals, and vendor programs as required. Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product information Identify suitable product alternatives for discontinued or constrained items Track lead times, supply chain constraints, and communicate updates to sales teams and customers Communicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order status Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment