About this role
Hi there, we’re Article. 👋 Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience. This is where you come in. As a Sales Floor Lead, Clienteling , you’ll help model meaningful customer experiences while supporting team success and driving showroom performance. Why We Need You: For our new Toronto Store, you will play a pivotal role in shaping the success of our brand-new location. You are: A Floor Energizer & Role Model: Ready to set the pace on the sales floor by modeling our hospitality-driven culture, daily clienteling habits, and stepping up as a trusted Manager on Duty to keep daily operations running smoothly. A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing your product expertise, and guiding the floor during your MOD shifts to help Home Experts build confidence and hit their goals. A Champion for Customer Connection: Focused on making an incredible first impression on every guest, handling floor escalations with empathy and care, and keeping customers excited to return. About the new store: This is our second store in Canada, and we're excited to be based in the heart of Toronto's fashion district and become part of the local community. Our store address is: 90 Bathurst St., Downtown Toronto. Store size: 9600 square feet Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 8x Home Experts (associates) Hours of operation: The store is open 7 days per week, 10 am - 8 pm. Interview and Onboarding Schedule: Video Interview ( July 27th- 31st) A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article. Final Interview (August 4th & 5th) In-person interview with the Store Manager. In-store Training & Onboarding (August 24th - September 12th) In-store training, Monday - Friday. Customer Experience & Sales Execution: Lead by Example: Model hospitality-first service on the sales floor, helping customers find the right solutions through deep product expertise. Support Clienteling: Actively participate in appointment-setting, customer follow-ups, and outreach to build loyalty and repeat business. Resolve Floor Escalations: Act as the first point of contact for customer concerns, resolving issues with empathy and professionalism. Drive Goals: Assist the team in meeting daily sales and outreach targets through positive energy and proactive lead generation. Daily Coordination & Peer Support: Run Daily Huddles: Lead brief team huddles focused on the day's sales goals, appointment schedules, and daily priorities. Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task. On-the-Floor Coaching: Support the onboarding of Home Experts by providing real-time tips, sharing best practices, and modeling service standards. Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly. Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily customer engagement strategies.