About this role
Salary: £? - ? per year
Requirements: Experience providing on-site desktop support for end usersExperience delivering desk-side support during business hoursExperience taking end-to-end ownership of incidents and service requestsExperience coordinating with cross-functional IT teams for issue resolutionExperience supporting user onboarding, including device setup and account provisioningExperience managing incidents and service requests using ITSM tools such as ServiceNowStrong understanding of accurate ticket logging, categorisation, and resolution trackingExperience working to SLAs and following ITIL-based processesAbility to prioritise and resolve issues based on business impactExperience installing, configuring, and troubleshooting Windows laptops and desktopsExperience supporting multi-monitor setups and peripheral devicesExperience troubleshooting hardware, software, and network connectivity issuesExperience supporting collaboration tools such as Microsoft 365 and TeamsExperience supporting mobile devices and remote access solutionsExperience supporting VDI, Citrix, or virtual desktop environments Responsibilities: Provide on-site desktop support for end usersDeliver desk-side support during business hoursTake end-to-end ownership of incidents and service requests to ensure timely resolutionCoordinate with cross-functional IT teams for issue resolutionSupport user onboarding, including device setup and account provisioningManage incidents and service requests using ITSM tools such as ServiceNowEnsure accurate ticket logging, categorisation, and resolution trackingAdhere to SLAs and follow ITIL-based processesPrioritise and resolve issues based on business impactInstall, configure, and troubleshoot Windows laptops and desktopsSupport multi-monitor setups and peripheral devicesTroubleshoot hardware, software, and network connectivity issuesProvide support for collaboration tools such as Microsoft 365 and TeamsSupport mobile devices and remote access solutionsProvide support for VDI, Citrix, or virtual desktop environments Technologies: CitrixHardwareSupportITILITSMMicrosoft 365MobileNetworkServiceNowWindowsOffice 365 More:
We are hiring for a Deskside Desktop Support role on an initial 6-month contract in London, with 5 days onsite work required. The position sits within Service Delivery and Desktop Support, focused on providing responsive end-user support and maintaining high-quality incident and service request management.
last updated 29 week of 2026