About this role
Salary: £50,000 - 70,000 per year
Requirements: Significant operational management experience and the credibility to operate as a senior manager within our business.Strong critical-thinking and problem-solving skills, including the ability to identify and address root causes.A strong level of numerical ability, ideally including mathematics to A Level standard or equivalent.A strong level of understanding in AI operations and implementation.A systems-thinking approach and the ability to understand how changes in one area affect the wider business.Experience translating operational needs into clear, complete and testable system requirements.Experience managing system development, technology-led change or the continuous improvement of business systems.Strong project management and delivery management experience.Experience of testing, quality assurance and user acceptance testing.Experience managing external technology suppliers and holding them accountable for delivery.Experience of contract negotiations, commercial reviews or supplier selection.Strong commercial awareness and the ability to balance cost, value, risk, service and customer outcomes.Excellent communication, stakeholder-management and influencing skills across operational, technical and senior audiences.The ability to prioritise competing demands, work with a high degree of autonomy and take ownership of delivery.Experience in financial services, consumer credit, motor finance or another regulated environment would be beneficial.Knowledge of business analysis methods, software development lifecycles, systems architecture, data, artificial intelligence or automation would be advantageous.A-Level or equivalent (required).Right to work in the United Kingdom (required). Responsibilities: Lead our Systems Improvements function and its two direct reports, ensuring effective performance, development and delivery.Create and maintain a systems improvement roadmap aligned with our business strategy, operational need, customer outcomes and risk.Identify business improvement opportunities by understanding operational processes, pain points and performance.Review existing systems, fix poor system design and reduce unnecessary manual activity, duplication and operational risk.Translate operational needs into clearly defined system requirements, process designs, user stories and acceptance criteria.Liaise with our Group-based IT structure and software house.Manage systems and business improvement projects from initial concept and business case through to implementation, including AI-driven improvements.Own delivery management, coordinating internal stakeholders and suppliers to achieve the agreed scope, quality, budget and timescale.Establish effective testing and quality assurance, including user acceptance testing, defect resolution and change control.Manage technology suppliers, monitoring performance, service levels, costs, dependencies and delivery quality.Lead or support contract negotiations and supplier selection to secure appropriate service, accountability and value for money.Ensure system changes are embedded successfully and deliver measurable operational and commercial benefits. Technologies: AIEmbeddedSupport More:
We are AutoMoney Trust Limited, a business based in Redditch offering a permanent, full-time senior management opportunity as Head of Systems Improvement. We offer a starting salary of £50,000 to £70,000 per annum, 25 days holiday plus additional holiday for long service, the option to buy and sell holiday, an 8% company pension contribution with Standard Life, private medical cover with BUPA, death in service benefit, free flu jabs and life insurance. This is a high-impact role with direct influence over our business-wide systems, operational performance and future development, and the work is carried out in person.
last updated 29 week of 2026