About this role
Salary: £36,000 - 40,000 per year
Requirements: Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues.Experience using an IT Service Management (ITSM) platform to manage incidents, requests, changes, and asset records.Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration.Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services.Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment.Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services.Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials.Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery. Responsibilities: Oversee the day-to-day management and maintenance of IT systems to ensure they run smoothly and efficiently.Manage and maintain IT systems to ensure optimal performance and reliability.Monitor system activities and troubleshoot any technical issues that arise.Collaborate with the Technology department to implement system upgrades and improvements.Support users with technical queries and provide solutions in a timely manner.Ensure data integrity and maintain system security protocols.Document system processes and create user guides where required.Coordinate with external vendors for system-related support and services.Stay updated on emerging technologies and recommend upgrades to existing systems. Technologies: AzureCloudHardwareSupportITSMMicrosoft 365MobileNetworkSecurityOffice 365 More:
We operate within the Fintech industry, offering services to meet the evolving needs of our clients. This is a permanent 2nd line Support Analyst position within our Technology & Telecoms team, with hybrid working available two days onsite in Harrogate. The salary range is £36,000 to £40,000 depending on experience, and additional benefits will be discussed during the recruitment process.
last updated 29 week of 2026