About this role
Salary: £90,000 - 95,000 per year
Requirements: Experience delivering large-scale IT service improvement and transformation programmesExperience with IT Service Management (ITIL)Experience with infrastructure transformationExperience with cyber security initiativesExperience with disaster recovery planning or deliveryExperience with supplier and vendor managementExperience with IT operating model or service improvement initiativesExperience managing executive stakeholdersExperience delivering in complex or regulated environments Responsibilities: Lead a portfolio of strategic IT service improvement initiativesStrengthen operational resilience and improve service maturitySupport long-term technology transformationLead ITIL 4 and IT Service Management improvement initiativesLead cyber security enhancement initiativesLead IT disaster recovery and operational resilience initiativesLead supplier rationalisation and MSP transition initiativesLead service governance and continual improvement initiativesSupport target operating model developmentSupport infrastructure and technology modernisationWork closely with senior stakeholders to bring structure, pace, and hands-on delivery to complex change programmesEnsure improvements are embedded and deliver lasting value Technologies: EmbeddedSupportITILSecurity More:
We are supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service Improvement to join us on a two-year fixed-term contract. The role is based in London with hybrid working and flexible office attendance. We offer up to £95,000, a generous non-contributory pension, excellent holiday, and hybrid working. The role reports to the Director of Information Services and involves working closely with senior stakeholders to deliver strategic change.
last updated 29 week of 2026