About this role
Salary: £40,000 - 42,000 per year
Requirements: Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.Excellent troubleshooting and problem-solving skills.Strong communication and customer service abilities.Fluent English language skills.Experience working within a service desk or IT support environment. Responsibilities: Manage incidents and service requests through the Service Desk system.Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.Troubleshoot hardware, software and network-related issues.Perform user administration and access management activities.Maintain ICT asset records, inventories and equipment lifecycle management.Support backup processes, data restoration activities and routine system maintenance.Analyse service desk trends and identify opportunities for continuous improvement. Technologies: HardwareICTSupportMobileNetworkWindows More:
We are seeking an experienced ICT Support Engineer to join our busy IT team in Gateshead on a full-time, permanent basis, with a salary of around £40,000 to £42,000. This is an excellent opportunity to provide first-class technical support, work across a wide range of technologies, and deliver outstanding customer service in a fast-paced business environment. We offer a competitive salary and benefits package, ongoing training and development opportunities, and a supportive, collaborative working environment.
last updated 29 week of 2026