About this role
Salary: £30,000 - 35,000 per year
Requirements: Preferably a minimum of three years experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a key/super user role.Experience supporting or implementing ERP systems.A strong understanding of finance processes and ERP modules is highly desirable.Previous experience managing customer support cases and handling technical escalations.Excellent troubleshooting and analytical skills.Ability to manage stakeholders and relationships.Strong communication skills, both written and verbal.Ability to prioritise workloads and manage multiple support tickets effectively.Comfortable working under pressure while consistently meeting SLA targets.Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous.Experience with Power Platform (Power BI/Power Apps/Power Automate) would be advantageous.A proactive, solution-focused approach with a commitment to continuous improvement. Responsibilities: Provide 1st line support for Microsoft Dynamics 365 Business Central users via phone, email, and support desk.Take ownership of complex technical support cases, efficiently investigating, analysing, and resolving issues.Escalate unresolved or highly technical issues to support or development teams where appropriate.Work closely with developers to coordinate code fixes, testing, and successful deployment.Deliver user training.Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and user expectations.Maintain accurate and up-to-date documentation of support cases and resolutions.Contribute to the creation and maintenance of internal knowledge articles and best practice documentation.Deliver a consistently high standard of customer service while building and maintaining strong client relationships. Technologies: ERPSupportPower BIOffice 365 More:
We are a forward-thinking company that has implemented Microsoft Dynamics 365 Business Central and are looking to appoint an experienced 1st Line Support expert to help our end users with day-to-day operations. This is an excellent opportunity to join a collaborative and supportive environment with a strong focus on employee wellbeing, regular social events, ongoing training, professional development, clear career progression opportunities, and a superb office and team-working culture. We also offer a salary of £30-35K, a bonus scheme, 25 days holiday plus bank holidays and birthday, pension, private healthcare, income protection, and death in service cover.
last updated 29 week of 2026