About this role
Salary: £? - ? per year
Requirements: Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst, or in a similar roleExperience delivering business systems, process improvement, or digital transformation projectsSkilled in requirements gathering, process mapping, and preparing detailed functional documentationExperience with Jira Service Management (JSM), IT Service Management (ITSM) platforms, or service management transformation projectsExperience integrating HubSpot or other CRM platformsAbility to produce user stories, functional specifications, workflow diagrams, and process documentationExperience supporting testing, User Acceptance Testing (UAT), and solution implementationBackground working within operational, customer service, technology, or business transformation environmentsGood understanding of workflow automation, service processes, and systems integration Responsibilities: Gather, analyse, and document business and operational requirementsProduce functional specifications, user stories, and acceptance criteriaMap business processes, workflows, business rules, and system integrationsAct as the link between business stakeholders, technical teams, and external delivery partnersManage and refine the project backlog to support successful deliveryDefine workflow processes and automation requirementsSupport solution validation to ensure business requirements are metPrepare test scripts, coordinate User Acceptance Testing (UAT), and manage defects through to resolutionIdentify project risks, dependencies, and implementation considerationsAssist with business readiness, transition planning, and change management activitiesWork closely with technical teams to ensure requirements are accurately reflected within the implemented solution Technologies: AIBusiness IntelligenceCRMHubSpotSupportITSMJIRA More:
We are a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. This is a 6-month contract Business Analyst role with hybrid and remote working options, offering a salary of £400 to £500 per day plus benefits. You will be joining us in a specialist healthcare environment, contributing to meaningful process improvement and supporting the delivery of a Jira Service Management solution.
last updated 29 week of 2026