About this role
Salary: £55,000 - 65,000 per year
Requirements: Proven experience as a Business Analyst, ideally within technology-enabled transformation projects.Strong background in requirements gathering, stakeholder management, and process re-engineering.Hands-on experience with platforms such as Salesforce and knowledge of AI or automation platforms.Excellent communication skills, with the ability to engage confidently with both technical and non-technical audiences.Skilled in process mapping, user journeys, and producing clear documentation.Proficient with tools such as Jira, Confluence, Excel, SharePoint, and Visio.In-depth understanding of Agile methodologies and the SDLC. Responsibilities: Deliver new platform functionality for internal systems, ensuring business requirements are captured, prioritised, and translated into actionable deliverables.Lead the design, documentation, and optimisation of business processes (As-Is/To-Be).Drive the adoption of technology such as Salesforce, AI, and intelligent tools, ensuring system enhancements deliver measurable business value.Manage the end-to-end lifecycle of system changes, from requirements gathering through configuration, testing, deployment, and user adoption.Partner with senior stakeholders across functions to identify opportunities for efficiency, automation, and improved user experience.Produce and oversee test plans, facilitate UAT, and develop training materials to support successful change adoption.Champion agile delivery practices, iterative development, and continuous improvement.Identify and communicate delivery risks, dependencies, and opportunities, providing clear progress updates to project stakeholders. Technologies: AIConfluenceExcelSupportJIRASalesforceSharePoint More:
We are a growing professional services organisation with an exciting opportunity for a Technical Business Analyst based in Manchester on a hybrid working model. We are investing in cutting-edge technology and innovation, with a focus on Salesforce, AI, and automation platforms. We offer a competitive base salary, an annual bonus scheme, hybrid working, and opportunities for professional development, training, and leadership growth. As a values-led organisation, we are looking for someone who wants to make a real impact by helping us drive smarter, more efficient business processes.
last updated 29 week of 2026