About this role
Salary: £10,400 - 10,400 per year
Requirements: We require five GCSEs or equivalent, including English and Mathematics.We require good working knowledge of Microsoft Windows.We require good working knowledge of Microsoft 365 applications, including Outlook, Teams, Word and Excel.We require strong organisational skills and attention to detail.We require excellent communication and customer service skills.We require the ability to prioritise work and manage competing demands.We require a basic understanding of cyber security and information security good practice.We require a basic understanding of user accounts, access permissions and networking concepts.A-Level, BTEC, Apprenticeship or equivalent qualification in an IT-related subject is desirable.Microsoft, CompTIA or similar entry-level IT certification is desirable.Previous IT support, service desk administration or customer service experience is desirable.Experience maintaining records, reports or asset inventories is desirable.Understanding of Microsoft 365 administration activities is desirable. Responsibilities: We provide first-line technical support to our employees.We handle a wide range of IT queries.We carry out system administration tasks.We support operational activities that ensure the smooth and secure running of our IT services.We maintain excellent service standards.We support colleagues across the organisation. Technologies: ExcelSupportMicrosoft 365SecurityWindowsOffice 365 More:
We are the Royal Society for the Prevention of Accidents, a safety charity with over 100 years of history and growing global influence, working towards a safer society and an accident-free world. This is a permanent part-time IT Support Assistant role for 14 hours per week, based in Birmingham with hybrid working. We offer a supportive environment with training and professional development, annual appraisals, personal development plans, discounted training courses, one-to-one management check-ins, salary sacrifice benefits including pension, holiday purchase options, Bikes2Work, car leasing and nursery scheme, wellbeing support with 24/7 GP access and a Health Cash Plan, 33 days of annual leave including bank holidays plus service-related additional leave, employee engagement activities, free refreshments, free parking, a private garden and interactive staff days.
last updated 29 week of 2026