About this role
Salary: £25,000 - 27,000 per year
Requirements: Degree in Information Technology, Computer Science, or a related subject.Strong interest in IT with a willingness to learn and develop new technical skills.Excellent communication skills with a friendly and professional approach.Good problem-solving skills and a logical approach to troubleshooting.Strong organisational skills with excellent attention to detail.Ability to work independently and as part of a small, supportive team. Responsibilities: Provide technical support to customers and internal users.Assist with troubleshooting issues across a range of systems and software.Assist with the installation and configuration of our software.Log and manage support tickets, ensuring timely resolution.Escalate complex technical issues to senior team members when required.Support software updates, testing, and system maintenance.Build strong relationships by delivering excellent customer support.Learn and develop technical skills through hands-on training and mentoring. Technologies: Support More:
We are an innovative software company providing solutions to the education sector, supporting universities and education providers with technology that improves the way students and staff access essential services. We are a close-knit team of around 20 people and offer a collaborative, supportive environment where every team member has the opportunity to make a real impact. This is a full-time Graduate IT Support Technician role based in Hertford, SG14, with working hours of Monday to Friday, 9:00am to 5:30pm. We offer 25 days holiday plus bank holidays, free onsite parking, a company pension scheme, life insurance, and excellent opportunities for career development and progression.
last updated 29 week of 2026