About this role
Salary: £28,000 - 28,000 per year
Requirements: Previous experience in a 1st Line Service Desk / Helpdesk roleGood working knowledge of Microsoft 365 administration and troubleshootingExperience using a ticketing or service management systemStrong communication skills with the ability to explain issues clearly to usersCalm and professional approach when handling support requests Responsibilities: Act as the first point of contact for IT support requestsLog, update, and manage tickets within the helpdesk systemTroubleshoot and resolve first-line technical issuesProvide clear updates to customers throughout the lifecycle of a ticketSupport user administration and common troubleshooting within Microsoft 365Assist with joiner, mover, and leaver processes Technologies: SupportMicrosoft 365Office 365 More:
We are a well-established IT services company based in Waterlooville, offering a customer-focused Technical Service Desk Operator role at the heart of our support team. This position is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service. The role is Monday to Friday with participation in an out-of-hours rota, and we work from home on Tuesdays and Thursdays. Candidates must live within a 15 to 20 mile radius of our office. The salary is £28,000.
last updated 29 week of 2026