About this role
Salary: £28,000 - 28,000 per year
Requirements: Minimum 2 years experience in an IT support role.Strong knowledge of Windows operating systems and Microsoft 365.Experience supporting hardware, software, and network infrastructure.Excellent troubleshooting and problem-solving skills.Strong communication and customer service skills.Ability to work independently and manage workload effectively.Full UK driving licence.Access to a reliable personal vehicle for business travel.Experience working within the education sector is desirable.Knowledge of Azure, Intune, and cloud technologies is desirable.Experience supporting Google Workspace environments is desirable.Familiarity with ITIL principles and service management is desirable.Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft Certifications, or ITIL Foundation are desirable. Responsibilities: Provide first and second-line technical support to staff and students across multiple educational sites.Diagnose and resolve hardware, software, networking, and infrastructure issues.Manage and respond to support tickets in line with agreed service levels.Install, configure, and maintain desktops, laptops, interactive displays, printers, and other IT equipment.Support Microsoft 365, Azure, Active Directory, and cloud-based technologies.Assist with network maintenance and troubleshooting, including switches, wireless networks, and internet connectivity.Carry out routine maintenance and system health checks.Support IT projects including hardware deployments, migrations, upgrades, and infrastructure improvements.Maintain accurate documentation of support activities and technical procedures.Build and maintain positive working relationships with school staff, leadership teams, and third-party suppliers.Escalate complex issues to senior engineers where appropriate.Ensure compliance with safeguarding, data protection, cybersecurity, and Trust policies.Represent us professionally whilst working on customer sites. Technologies: Active DirectoryAzureCloudHardwareSupportITILMicrosoft 365NetworkWindowsOffice 365 More:
We are Advanced IT Services (AIT), a trusted provider of comprehensive IT solutions tailored to the education sector. We partner with schools and Multi-Academy Trusts to deliver reliable, proactive, and innovative IT support services that enhance teaching, learning, and operational effectiveness. Our experienced team supports a wide range of educational environments, providing technical expertise, strategic guidance, infrastructure management, and exceptional customer service. This is a field-based, full-time, permanent role covering Birmingham, Solihull, Worcester, and surrounding areas, with regular travel between schools using your own vehicle and mileage reimbursed in line with our policy. We offer a company pension scheme, life insurance, employee discount scheme, company events, ongoing training and professional development, mileage reimbursement, and career progression opportunities within a growing organisation.
last updated 29 week of 2026