About this role
Salary: £24,784 - 25,500 per year
Requirements: A genuine interest in IT and technologyStrong problem-solving and troubleshooting skillsExcellent communication and customer service abilitiesGood organisational skills and attention to detailAbility to work independently and manage priorities effectivelyA positive attitude and willingness to learnAbility to work collaboratively within a small team environmentExperience with Microsoft Windows operating systems is desirableExperience with Microsoft 365 / Office 365 is desirableExperience with Active Directory is desirableExperience with basic networking principles is desirableExperience with hardware installation and troubleshooting is desirableExperience with Apple Mac devices is desirableA full UK driving licence would be beneficial Responsibilities: Provide technical support to customers via telephone, email and remote access toolsDiagnose and resolve hardware, software and network-related issuesLog, manage and update support tickets accuratelyDeliver on-site support and maintenance when requiredMonitor customer systems and proactively identify potential issuesMaintain clear and accurate documentation of support activitiesCommunicate effectively with customers, providing updates and managing expectationsBuild positive working relationships through excellent customer serviceSupport the wider technical team with projects and other business requirements as needed Technologies: Active DirectoryHardwareSupportMicrosoft 365NetworkOffice 365Windows More:
We are seeking an IT Support Technician to join our friendly and supportive team based in Letchworth Garden City. This is a varied role offering the opportunity to develop your career in IT, gain exposure to a wide range of technologies, and support customers across different industries. We offer a salary of £24,784.50 per annum, annual salary review, a company pension following successful completion of probation, 30 days holiday including bank holidays, ongoing training and development opportunities, and a supportive, collaborative working environment. The role is full time, Monday to Friday from 9:00am to 5:30pm, and includes occasional travel to customer sites across the UK.
last updated 29 week of 2026