About this role
Salary: £50,000 - 65,000 per year
Requirements: Proven experience in an IT Support Team Leader, Service Desk Team Leader or similar leadership role.Strong working knowledge of ITIL frameworks and ITSM best practices.Experience implementing or supporting ITSM/helpdesk platforms.Knowledge of Microsoft Azure infrastructure, including cloud migration and Azure Landing Zones.Experience working within a regulated environment with a strong understanding of security, device management and access controls.Excellent leadership, communication and stakeholder management skills.A proactive approach to problem-solving and continuous improvement.The ability to manage competing priorities in a fast-paced environment.Must already have the right to work in the UK.Successful applicants will be required to complete a satisfactory DBS check. Responsibilities: Lead the day-to-day operation of the IT Support function.Manage, mentor and develop a team of IT Support Engineers.Oversee incident, problem and change management activities in line with agreed service levels.Support the implementation and ongoing management of a new ITSM helpdesk and change management platform.Maintain and support Microsoft Azure environments and infrastructure.Manage user lifecycle activities, including onboarding, offboarding, hardware deployment and user access.Work closely with internal stakeholders to improve IT processes and enhance service delivery.Produce service reports and performance metrics for senior management.Support the delivery of IT projects and system improvements.Promote ITIL best practice and a culture of continuous service improvement. Technologies: AzureCloudHardwareSupportITILITSMMobileSecurity More:
We are a growing organisation undergoing significant investment in our IT infrastructure and internal service capability. This is a home-based role with travel to our Head Office in Rayleigh 1-2 days per week. We offer a competitive salary of £50,000 - £65,000 per annum, 25 days annual leave plus bank holidays, Westfield Health membership, life assurance at 2x annual salary, employer pension contribution, a company laptop, mobile phone and all necessary equipment, an employee referral scheme, and ongoing training and development opportunities. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010.
last updated 29 week of 2026