About this role
Salary: £? - ? per year
Requirements: Previous IT support experience is essential.Experience supporting users on Windows operating systems.Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel, and PowerPoint.Experience using Microsoft Azure and Active Directory.Knowledge of the Microsoft Managed Device (MMD) environment/platform.Experience supporting both office-based and remote colleagues, including home network and peripheral connectivity issues.Strong communication and customer service skills.Excellent attention to detail.The ability to build rapport quickly and gather information effectively.A proactive mindset with a focus on continuous improvement.Strong problem-solving and analytical skills. Responsibilities: Provide outstanding customer service and support to colleagues across the business.Act as the first point of contact for IT-related queries via phone and online channels.Take ownership of incidents and service requests through to resolution.Diagnose and troubleshoot technical issues in a professional and efficient manner.Support colleagues working both remotely and in office environments.Build rapport quickly to gather relevant information and identify solutions.Maintain accurate records and ensure a high standard of service delivery.Identify opportunities to improve customer journeys and service processes.Deliver support with empathy, professionalism, and attention to detail. Technologies: Active DirectoryAzureExcelSupportNetworkOffice 365WindowsCloudAIREST More:
We are an in-house IT Service Desk team supporting colleagues across Lloyds Banking Group. This is a full-time temporary role for 12 months based in Edinburgh Sighthill North, working a hybrid pattern with at least 2 days per week, or 40% of time, in the office. The role offers 35 hours per week across Monday to Friday with shift rotations between 7:00am and 7:00pm, plus 1 Saturday in every 5 weeks. We provide comprehensive training and ongoing support, exposure to a broad range of IT systems and technologies, weekly pay, online payslips, a dedicated aftercare team, annual leave allowance, an Employee Assistance Programme, access to Able Futures, eyecare vouchers, Boost benefits, a Smart Spending App, and a workplace pension scheme. We are committed to inclusion, diversity, and reasonable adjustments for candidates who need them.
last updated 29 week of 2026