About this role
Salary: £28,000 - 32,000 per year
Requirements: Experience with Windows desktop operating systemsExperience with Microsoft 365 installation and configurationExperience with Active DirectoryExperience with PC hardware supportUnderstanding of basic networking conceptsExperience supporting mobile devicesExperience providing excellent customer service in a busy support environmentA calm, clear and proactive approach, with the ability to take ownership of issues Responsibilities: Act as the first point of contact for IT supportProvide first and second line support across a broad range of technologies and usersResolve IT incidents and service requests from end usersInstall, configure and support Windows devices, Microsoft 365 and business applicationsSupport Active Directory administrationMaintain desktops, laptops, mobile devices and associated hardwareCarry out daily system health checks and monitor backupsEscalate more complex issues and see them through to resolutionMaintain technical documentationSupport IT projects as the team continues to growVisit other company sites when requiredTake part in a one week in four on-call rota Technologies: Active DirectoryHardwareSupportMicrosoft 365MobileWindowsOffice 365Ruby More:
We are a well-established UK transport and logistics business and one of the UKs largest rail freight operators. Following a recent acquisition, we are investing heavily in our internal IT function and building a stronger team from the ground up to support the next stage of our business. This is a hybrid role based in Birmingham, with three days on site and two from home. We offer 25 days holiday plus bank holidays, a company pension and life assurance, paid on-call allowance, employee discounts, a Cycle to Work scheme, ongoing training and career development, and employee assistance and wellbeing support.
last updated 29 week of 2026