About this role
Salary: £40,000 - 46,000 per year
Requirements: We ideally want previous experience in a similar technical or IT support position.We want supervisory or management experience.Call centre or customer service management experience is welcome.Experience with SaaS-based products or fleet management software systems is advantageous.Strong problem-solving skills and a positive attitude are essential.Experience with CRM and support tools such as HubSpot or similar ticket management systems is beneficial. Responsibilities: We provide hands-on leadership and supervision of a busy technical and customer support team.We work closely with technical and after-sales teams to ensure all SLAs and KPIs are achieved.We process customer technical queries via phone, email, chat, or online.We raise, process, complete, and manage tickets, escalating to other departments as required.We deliver remote onboarding training for new customers and users.We investigate, communicate, and resolve online software faults with customer and IT teams as required.We maintain accurate records of tickets and information in our CRM system. Technologies: CRMHubSpotSupport More:
We are a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK. We are recruiting for a Technical Support Team Leader to join our team. This is a full-time Monday to Friday role, 37.5 hours per week, with a basic salary of £40,000 to £46,000 negotiable, plus bonus and benefits. We offer 32 days annual leave, pension, free parking, full training, and excellent progression opportunities.
last updated 29 week of 2026