About this role
Salary: £29,500 - 29,500 per year
Requirements: Previous experience in a Deskside Support, Desktop Support, Tech Bar, or IT Support Engineer role.Strong troubleshooting skills across Windows operating systems, Microsoft 365, and desktop applications.Excellent customer service and communication skills.Ability to prioritise and manage multiple workloads effectively.Strong attention to detail and a methodical approach to problem resolution.Experience working within an ITIL-based support environment.Confident working directly with end users at all levels.Experience working within complex or multi-vendor IT environments is desirable.Experience negotiating and managing challenging situations to successful outcomes is desirable.Understanding of incident, problem, and service request management processes is desirable.ITIL Foundation Certification.CompTIA A+.Microsoft Windows / Microsoft 365 certifications or equivalent experience. Responsibilities: Act as a point of escalation for complex technical issues raised by the Service Desk.Provide in-depth diagnosis and resolution of desktop, application, and administrative IT issues.Take end-to-end ownership of incidents and service requests through to resolution.Deliver face-to-face technical support and assistance to end users through a Tech Bar environment.Investigate and resolve common desktop and workplace technology issues to maintain business continuity.Accurately assess issues and escalate to specialist teams where required.Ensure regular and meaningful updates are provided on open tickets.Build strong relationships with users and stakeholders to maintain high levels of customer satisfaction.Support continuous service improvement initiatives and contribute to team knowledge sharing.Work in line with established IT processes, procedures, and ITIL best practices.Collaborate with colleagues to achieve team objectives and maintain excellent service standards. Technologies: SupportITILMicrosoft 365WindowsOffice 365HardwareSecurity More:
We are seeking a customer-focused Tech Bar Engineer to join our busy IT support team in York on a salary of £29,500 per annum. This is an excellent opportunity for a skilled IT support professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service in a fast-paced environment. This role requires SC Clearance, and we are happy to put the right candidate through the process. We are looking for a motivated and approachable IT professional who takes pride in delivering outstanding customer service, with a proactive problem-solving mindset and the ability to build trust with users and colleagues.
last updated 29 week of 2026