About this role
Salary: £26,000 - 32,000 per year
Requirements: Experience supporting users in a service desk or 1st line IT support environmentStrong troubleshooting skills across hardware, software, and networking issuesFamiliarity with Microsoft 365, Azure, Intune, and ticketing systems such as HaloITSMAbility to triage, prioritise, and resolve incidents and service requests efficientlyExperience with onboarding and offboarding activities, including hardware setup and account provisioningGood communication skills with the ability to guide users and create clear documentationA collaborative approach and willingness to share knowledge and improve processes Responsibilities: Handle incoming calls and tickets on a day-to-day basisSupport 2,500+ users across 40+ sites as the first point of contact for colleagues and external clients using our in-house system, EvolveTroubleshoot and resolve or escalate incidents and service requests where neededLog, categorise, and prioritise tickets within HaloITSMSupport onboarding and offboarding by building and configuring hardware, setting up accounts, and coordinating deliveriesGuide users through fixes, create documentation, and help improve our technology and processesMonitor systems and respond to alerts in collaboration with the wider IT teamContribute ideas to improve the service desk and share knowledge across the team Technologies: AzureHardwareSupportMicrosoft 365Office 365CloudNetwork More:
We are Solus, owned by Aviva, and one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average with a 4.6/5 customer rating. We are growing our Service Desk to support 2,500+ users across 40+ sites, and this role is central to keeping our people and sites running every day. You will join an experienced, collaborative team working with Microsoft 365, Azure, Intune, and HaloITSM, with plenty of variety across hardware, software, and networking, plus real scope to develop your skills. We offer a competitive salary, bonus opportunity, pension with employer contributions, 33 days holiday, retail and Aviva discounts, a Share As You Earn scheme, supportive leave policies, and a wellbeing focus. We value inclusivity, welcome all applicants, and guarantee an interview for disabled applicants who meet the minimum criteria.
last updated 29 week of 2026