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Product Manager - Customer Insight Platform @ Hays Technology

Hall Court, TelfordOnsiteFull-time
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About this role

Salary: £? - ? per year

Requirements: Proven experience creating and communicating a compelling product visionExtensive experience managing complex digital or data products throughout their lifecycleExperience working in Agile, Lean and Continuous Delivery environmentsDemonstrable success delivering products through Discovery, Alpha, Beta and Live phasesStrong stakeholder management skills across technical and non-technical audiencesExperience defining product metrics and using data to drive prioritisation and decision-makingAbility to build and maintain product roadmaps aligned to wider organisational strategiesExperience working with multiple engineering, DevOps and data platform teamsStrong backlog management and prioritisation expertiseExperience writing epics, user stories and acceptance criteriaAbility to build consensus across diverse stakeholder groupsExperience working within large-scale data, analytics or insight-driven environments Responsibilities: Lead a critical discovery and delivery initiative within HMRCs Customer Insight PlatformLead the Discovery and Alpha phasesHelp define the product vision, roadmap and strategic directionSupport planning, estimation and business case development for the subsequent build and live phasesWork with cross-functional agile teams to collect, analyse and enable the use of customer interaction data at scaleCollaborate with technical and non-technical stakeholders across the programmeManage and prioritise the product backlogWrite epics, user stories and acceptance criteriaBuild consensus across diverse stakeholder groups Technologies: DevOpsSupportProduct ManagerConfluenceJIRASplunk More:

We are seeking an experienced Product Manager to join our Customer Insight Platform programme in Telford as the primary base, working in a hybrid model with travel to London and Stratford as required. This is a 6-month PAYE-only contract at £400 IR35, and BPSS clearance is required. You will work on a high-profile Government counter-fraud programme within HMRC, helping to deliver a major data and analytics transformation initiative. Our environment is collaborative and multidisciplinary, with agile teams focused on large-scale data platforms, advanced analytics and proactive fraud detection capabilities that aim to identify organised fraud networks and hidden relationships across banking, VAT, Self-Assessment, PAYE and other services.

last updated 29 week of 2026

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