About this role
Salary: £? - ? per year
Requirements: We require fluency in Polish, both spoken and written.We would like experience in a fast-paced Help Desk, Support Centre, or Retail environment.We are looking for strong customer service skills and the ability to work in a target-driven environment.We need excellent communication skills, especially over the phone with people of varying IT knowledge.We value the ability to work well under pressure and take ownership of issues through to resolution.We are looking for someone who is tech-savvy and well-versed in hardware, software, databases, and remote access.We expect a solid understanding of computer systems, mobile devices, and technology products.We need the ability to diagnose and resolve basic technical issues. Responsibilities: We will have you as the first point of contact for our Help Desk users.You will answer incoming calls and emails, providing technical support and assistance.You will troubleshoot issues using diagnostic tests and remote access.You will aim to achieve first-time resolution wherever possible.You will respond quickly to customer queries via email or phone.You will determine the best solution based on the details provided by the customer.You will diagnose system errors and other technical challenges.You will keep detailed logs of events and problem resolutions.You will follow up proactively to ensure customer satisfaction.You will request feedback and monitor calls to help improve our training methods.You will perform software installations or updates to resolve issues. Technologies: HardwareSupportMobileVue More:
We are Retail Assist, a growing, award-winning technology company founded in 1999. We provide expert IT managed services and specialist software solutions to a wide range of clients, including Harvey Nichols, Signet, Selfridges, Dufry, White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International, and more. This is a full-time, initially 3 month fixed-term contract with the potential to become permanent. The role offers a hybrid working style, combining home working with our Head Office, and operates on a rotational shift basis covering 1 in 3 weekends. We support your development with training and career growth opportunities in IT, and our benefits include 33 days of annual leave inclusive of bank holidays, a travel pass loan, cycle to work scheme, free eye tests, a discounted Dental Care Scheme, the option to purchase additional holidays, and access to a childcare scheme.
last updated 29 week of 2026