About this role
Salary: £? - ? per year
Requirements: Active SC Clearance and BPSS clearance.Extensive user research experience within UK public sector environments.Strong knowledge and practical application of GDS standards, service assessments, and user-centred design principles.Experience delivering research across multiple phases of the service lifecycle.Ability to analyse complex research findings and present actionable insights to a variety of audiences.Proven experience influencing stakeholders at all levels, including senior leadership.Strong understanding of accessibility and inclusive design.Experience working within agile, multidisciplinary delivery teams.Excellent stakeholder management, communication, and facilitation skills.Knowledge of research ethics, safeguarding, and participant wellbeing considerations. Responsibilities: Plan and conduct user research activities using appropriate qualitative and quantitative research methods.Apply a range of user research methods across different service lifecycle phases and advise teams on best practice.Synthesise and communicate user insights clearly and impactfully to influence service design, policy development, and strategic decision-making.Establish and embed a strong user-centred design culture within agile delivery teams.Work closely with multidisciplinary teams including Product, Delivery, Service Design, Policy, Operations, and User-Centred Design professionals.Champion user-centred and inclusive design principles across the organisation.Research diverse user groups to ensure digital services are accessible and inclusive.Influence senior stakeholders and demonstrate the value of user-centred design through evidence-based recommendations.Ensure ethical research standards are maintained and that participants wellbeing and safeguarding requirements are upheld throughout research activities.Support the development of service strategies, transformation roadmaps, and future-state service propositions. Technologies: SupportSecurity More:
We are recruiting for an experienced User Researcher to join a major public sector transformation programme. This is a predominantly remote role with occasional travel required for user research activities. We offer a collaborative, user-focused delivery environment, a competitive day rate of £492 per day, and the opportunity to work alongside experienced digital, product, and design professionals delivering services that make a real impact. The role is inside IR35 and requires active SC Clearance and BPSS.
last updated 29 week of 2026