About this role
Salary: £? - ? per year
Requirements: Previous experience within an IT Helpdesk, Service Desk, or Technical Support roleStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsGood working knowledge of Microsoft OS and Microsoft Office applicationsExperience working with M365 (Entra, Intune, Defender)Experience using IT ticketing systemsExperience setting up printers within Microsoft OS and basic printer sharing/mappingA basic understanding of Access Databases would be advantageousA proactive approach and willingness to learn new skillsThe ability to work effectively both independently and as part of a team Responsibilities: Provide first-line IT support to internal users across the companyDiagnose and resolve hardware, software, and network issuesLog, monitor, and update support ticketsInstall, configure, and maintain IT hardware and softwareSupport users with system access, passwords, and general IT queriesEscalate more complex technical issues where appropriateMaintain accurate records and documentationAssist with ongoing IT projects and system improvements Technologies: HardwareSupportNetwork More:
We are recruiting for an IT Helpdesk Technician to join our team based in Knutsford. This is a temporary role with the potential to become permanent, offering an on-site working environment, 37.5 hours per week, Monday to Friday, with flexible working hours between 8:00am and 5:00pm. We offer a supportive and collaborative environment, immediate start availability, and the opportunity to develop your skills while helping keep our internal IT operations running smoothly.
last updated 29 week of 2026