About this role
Salary: £? - ? per year
Requirements: We are looking for someone with related credentials, a degree, or recent college or university graduation in a relevant technical field.We would ideally like a strong understanding of computer systems, mobile devices, and other technical products.We need excellent customer service and communication skills.We are looking for someone who can diagnose and resolve hardware, firmware, and software issues.We would like experience with computer systems configuration, setup, and maintenance.We value hands-on PC hardware skills and basic system building ability.We consider mechanical and electrical aptitude an advantage.We need strong analytical skills and the ability to troubleshoot and think independently.Knowledge of Linux-based operating systems would be advantageous, but is not essential. Responsibilities: We provide technical assistance and support for computer systems, hardware, and software to clients, end users, and the organisation.We monitor, respond to, and document service support requests and resolutions via telephone or email.We respond to queries, run diagnostic programs, isolate problems, and implement solutions.We manage equipment inventory, including booking out replacement parts and arranging collection and return of faulty goods.We install, configure, and maintain related hardware.We tear down, rebuild, repair, and refurbish hardware and goods for redeployment.We coordinate with remote field operatives, client IT personnel, and contractor IT personnel as required.We complete the administrative aspects of the role while working to identify and eliminate errors.We take ownership of customer issues and see problems through to resolution.We research, diagnose, troubleshoot, and identify solutions for mobile device and system issues.We follow standard procedures for escalating unresolved issues to the appropriate internal teams.We provide step-by-step technical help in both written and verbal form. Technologies: FirmwareHardwareSupportLinuxMobileWindows More:
We are a well-established company based in Aston, Birmingham, offering a full-time temporary-to-permanent Technical Support Operative role. The role is Monday to Friday, 8:00am to 5:00pm, and offers a pay rate from £12.71 per hour. This opportunity is best suited to a school leaver or recent graduate looking to build a future career in technical support, and we offer the chance to support clients by phone and email in a professional, technology-focused environment.
last updated 29 week of 2026