About this role
Salary: £? - ? per year
Requirements: Previous IT Helpdesk, Service Desk or IT Support experience, or a relevant IT qualification with strong customer service experienceGood working knowledge of Microsoft 365, including Outlook, Teams, Word and ExcelExcellent communication and interpersonal skillsA proactive approach with a willingness to learnStrong troubleshooting and problem-solving abilitiesDesirable: Active Directory or Exchange Online experienceDesirable: SharePoint or OneDrive experienceDesirable: ITIL awarenessDesirable: Microsoft 365 Defender exposure Responsibilities: Provide 1st line IT support via phone, email and remote support toolsLog, prioritise and resolve helpdesk tickets within agreed SLAsTroubleshoot Microsoft 365, Windows and software-related issuesEscalate more complex technical issues where requiredDeliver exceptional customer service to users across the businessSupport the day-to-day operation of the IT Helpdesk Technologies: Active DirectoryExcelSupportITILMicrosoft 365SharePointWindowsOffice 365 More:
We are recruiting for an IT Helpdesk Officer to join our busy Global IT team on an initial 3-month contract based in Bath with hybrid working and an immediate start. This is a fantastic opportunity to gain hands-on experience supporting thousands of users across an international business while developing your technical skills in a collaborative and supportive environment. We offer exposure to enterprise technologies and large-scale IT operations within a friendly, supportive IT team.
last updated 29 week of 2026