About this role
Salary: £? - ? per year
Requirements: Strong organisational skillsStrong communication skillsSupport skillsExperience in platform administrationExperience supporting user onboarding, training, and user support servicesAbility to configure and maintain user access, permissions, groups, and platform settingsAbility to deliver training sessions, workshops, and demonstrationsAbility to work with stakeholders across a large organisationExperience supporting testing, rollout, and adoption of new platform capabilities and featuresAbility to monitor platform usage and user feedback to identify improvementsAbility to contribute to support resources, training materials, and knowledge repositories Responsibilities: We configure and maintain user access, permissions, groups, and platform settings within NebulaONEWe support the onboarding of new users, departments, and projects onto NebulaONEWe maintain platform documentation, user guidance, and operational proceduresWe deliver training sessions, workshops, and demonstrations to support the effective use of NebulaONEWe act as a key point of contact for NebulaONE users, providing guidance on platform capabilities and best practiceWe work with stakeholders across the University to support the successful adoption of NebulaONEWe work closely with the Agentic AI Engineer to support the delivery, administration, and growth of NebulaONEWe support testing, rollout, and user adoption of new NebulaONE capabilities and featuresWe monitor platform usage and user feedback to identify opportunities for improvementWe contribute to the development of support resources, training materials, and knowledge repositoriesWe participate in broader AI-related communities of practice across the University and wider HE sector Technologies: AISupport More:
We are based within the Digital Workplace Team at the University in Manchester, supporting the growing use of NebulaONE, our platform for responsible AI, intelligent automation, and knowledge-driven service improvement agents. This is a 3-month initial contract at a rate of £525 a day, inside IR35 and requiring use of an umbrella company. The role supports the operational delivery and adoption of NebulaONE across the University and contributes to our Manchester 2035 strategic vision.
last updated 29 week of 2026