About this role
Salary: £? - ? per year
Requirements: 10+ years of IT experience, including 5+ years of ServiceNow Architecture experienceServiceNow CSA (Certified System Administrator)ServiceNow CAD (Certified Application Developer)ITIL Foundation certificationExperience with JavaScript, AngularJS, HTML, and ITSM best practicesProven experience as a ServiceNow ArchitectExpertise in ServiceNow scripting, including Business Rules, Client Scripting, and Flow DesignerDeep knowledge of ServiceNow modules including ITOM, ITAM, BCM, S2P, IRM, and TPRMStrong customer service skills and excellent verbal and written communicationHands-on experience in ServiceNow development and integrationsServiceNow certifications such as CAD, CSA, and CIS in ITSM, Discovery, Event Management, IRM, or TPRMExperience working in Agile/Scrum methodology and managing end-to-end project lifecyclesKnowledge of integrations with enterprise monitoring toolsGood understanding of CMDB, CSDM concepts, CI relationships, and data quality controlsStrong experience with Flow Designer, Workflows, and Service Catalog developmentExperience with integrations using REST/SOAP APIs, MID Server, and data importsFamiliarity with ServiceNow upgrade planning, regression testing, and best-practice configurationsAbility to recognize the impact of technical decisions on outcomesAbility to understand customer vision and how ServiceNow supports digital transformationAbility to translate business objectives into a customer roadmapAbility to create and manage technical governance processesAbility to provide technical guidance to developers and produce technical documentation, design documents, and blueprintsAbility to ensure high-quality design, maintain security and compliance protocols, and perform performance tuningAbility to define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap across ITIL modulesExcellent communication and interpersonal skillsStrong problem-solving and analytical abilitiesGood team management and time management skillsAbility to work in fast-paced project environments Responsibilities: Design and define end-to-end ServiceNow architecture aligned with enterprise standards and roadmapProvide technical guidance to developers and ensure adherence to best practicesCreate technical documentation, design documents, and blueprintsEnsure high-quality design, security, compliance, and performance tuning for stabilityWork across ITIL modules including ITSM, ITOM, ITAM, and CMDBDevelop and support ServiceNow scripting, workflows, Flow Designer solutions, and Service Catalog capabilitiesBuild and manage integrations using REST/SOAP APIs, MID Server, and data importsSupport integrations with enterprise monitoring toolsApply knowledge of CMDB, CSDM, CI relationships, and data quality controlsPlan and support ServiceNow upgrades, regression testing, and best-practice configurationsTranslate business objectives into outcomes and customer roadmapsCreate and manage technical governance processesWork through the full project lifecycle in Agile/Scrum environments Technologies: ArchitectCMDBFlowSupportITILITSMJavaScriptRESTSOAPSecurityServiceNow More:
We are hiring a ServiceNow Architect for a contract role based in Edinburgh, UK, with a hybrid working model requiring three days onsite each week. This is a niche opportunity supporting new upcoming project requirements, and we are looking to build capability across both onshore and offshore teams.
last updated 29 week of 2026