About this role
Salary: £? - ? per year
Requirements: At least 10 years experience in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITAM, IRM, and CMDBIn-depth knowledge of ServiceNow platform capabilities, modules, and best practicesExtensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, with interoperability across external systems such as AWS, Azure, Salesforce, or other enterprise platformsProficiency in ServiceNow scripting, including JavaScript, Glide API, and Business RulesExpertise in designing solutions that maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usabilityIn-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworksServiceNow Certified Technical Architect (CTA) preferredExperience with agile methodologies and managing large-scale ServiceNow implementations Responsibilities: We define the overall architecture, strategy, and governance of the ServiceNow platform across our organizationWe lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applicationsWe collaborate with business stakeholders, enterprise architects, and technical teams to define the architectural vision and roadmap for ServiceNow implementationsWe map ServiceNow AI capabilities such as Now Assist, Agentic workflows, and AI Control Tower to business objectivesWe oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalabilityWe architect integrations between ServiceNow and third-party systems, ensuring seamless data flow and system interoperabilityWe provide technical leadership and guidance to development teams, promoting best practices and consistent, high-quality coding standardsWe identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflowsWe establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the management of data, access control, and system configurationsWe act as a subject matter expert, advising clients on ServiceNow architecture, process automation, and platform capabilitiesWe produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guidesWe lead system upgrades, patching, and platform enhancements, ensuring minimal operational impact and alignment with new ServiceNow releases and features Technologies: AIAPIAWSArchitectAzureCMDBFlowITSMJWTJavaScriptRESTSOAPSalesforceSecurityServiceNowCloud More:
We are hiring a ServiceNow Platform Architect for a contract role based onsite in Wokingham, UK. In this position, we provide the opportunity to shape the architecture, strategy, and governance of our ServiceNow platform, delivering scalable, secure, and high-performing solutions aligned with enterprise standards and business objectives.
last updated 29 week of 2026