About this role
Salary: £? - ? per year
Requirements: Strong experience as a Service Designer within complex digital transformation programmesExperience working within multidisciplinary Agile teamsAbility to map and improve end-to-end services and user journeysStrong workshop facilitation and stakeholder engagement skillsExperience producing service design artefacts including service blueprints and journey mapsExcellent communication skills with the ability to simplify complex problemsComfortable working in large, fast-paced organisations with multiple stakeholdersGovernment or public sector experience, particularly in GDS environments, is nice to haveExperience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes is nice to haveFamiliarity with the GDS Service Standard and user-centred design methodologies is nice to have Responsibilities: Design and improve end-to-end user journeys across complex digital servicesWork collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery ManagersFacilitate workshops to understand user needs, pain points, and service improvementsProduce service blueprints, journey maps, process maps, and design artefactsApply user-centred design principles to shape service improvementsSupport discovery, alpha, beta, and live delivery phasesEnsure services are designed to meet user needs while aligning with business and operational objectivesCollaborate across multiple teams to identify opportunities for service optimisation and continuous improvement Technologies: SupportUX UI Design More:
We are hiring an experienced Service Designer to join our growing team supporting central government programmes. This is a remote role on a contract basis, offered at £575/day inside IR35, with an initial duration until October and likely extension. You will work within a multidisciplinary delivery team on complex, user-centred services, helping us improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services, and the role requires active SC clearance.
last updated 29 week of 2026