About this role
Salary: £? - ? per year
Requirements: Experience in ICT operational delivery, ideally in a similar environmentProven ability to support Windows 10, smartphones, laptops, and desktopsExperience resolving incidents, requests, and problems effectivelyStrong customer service approach and commitment to delivering an excellent user experienceExperience creating procedure and knowledge base documentationStrong troubleshooting skills with the ability to diagnose and resolve issues efficientlyFull UK driving licence, with flexibility to travel across multiple locationsMust be able to pass Police Vetting Checks and have been continuously within the UK for a minimum of 5 years Responsibilities: Provide timely and effective support to end users, minimizing service disruptionsTroubleshoot and resolve EUD incidents, requests, and problems within agreed service levelsIdentify trends and proactively raise issuesKeep the EUD Senior Engineer informed about changes needed to documentation and knowledge articlesHelp manage schedules for moves, projects, and technology provisionsEnsure services meet KPIs, user experience agreements, and SLAsFollow processes and procedures with a strong focus on asset managementIdentify service enhancements and report them to the EUD Senior Engineers Technologies: ICTSupportWindows More:
We are recruiting a full-time temporary End User Device (EUD) Engineer for a 6-month contract based in Southampton, offering a daily rate of £250.00 via umbrella. This is a role supporting Thames Valley Police, where you will help deliver exceptional end-user device support across public services. We are an inclusive employer and support a fair, accessible recruitment process, with reasonable adjustments available if needed. A basic driving assessment will be part of the application process, and a full UK driving licence is required.
last updated 29 week of 2026